Delivery & Returns


Delivery is free to UK Mainland destinations . Possible surcharge on some items for Scottish Highlands , please contact us for more information before ordering. We are happy to quote for any offshore destinations or any other European delivery point.  Delivery is to ground floor/kerbside only (unless previously agreed in writing). We are unable to confirm exact delivery times. Each product has its own estimated delivery time. Please contact us should you require your product quicker. Shortages and damages should be notified in writing within 24 hours of delivery, please ensure the couriers note is signed unexamined or damaged.If you unfortunately have to report a shortage or damaged product please email or call 0845 241 9583 and it will be dealt with promptly.

Returns Information

Racking2Go will be happy to receive back any items which are deemed to be unsuitable by the customer , excluding specially ordered/manufactured products. Intention to return unsuitable items must be advised within 14 working days from receipt.

Returns are subject to the following conditions:

  • The product shall be unused, as new, in saleable condition and in its original packaging

  • Goods will have to be returned at your expense, unused and wrapped securely in the original packaging. Racking2Go can arrange for the goods to be collected, although the cost will be passed on to you the customer

  • Some products may incur a manufacturers restocking charge

  • Upon return goods will be examined and if applicable a refund less the return carriage fee will be issued Should the goods be deemed not suitable for resale at full market price, no refund will be given

  • Goods will not be accepted back without prior notice

To request a return please email or call 0845 241 9583.